At PrismPulls, we offer pre-order opportunities for upcoming Pokémon trading cards, collectibles, and special releases. This policy explains how pre-orders work, expected timelines, cancellations, and important information regarding pre-order purchases.

By placing a pre-order with PrismPulls, you agree to the terms outlined below.

1. What Is a Pre-Order?

A pre-order allows customers to reserve upcoming Pokémon products before their official release date.

Pre-order products are not immediately available for shipment and will be shipped once inventory is received and ready for fulfillment.

2. Pre-Order Availability

Pre-order availability is based on supplier allocations and product availability.

Placing a pre-order does not always guarantee an exact quantity if circumstances beyond our control affect supply, including:

Manufacturer changes
Supplier shortages
Production delays
Allocation limitations

If we are unable to fulfill your pre-order, we will notify you and provide an appropriate resolution, including a refund where applicable.

3. Payment for Pre-Orders

Payment is collected at the time the pre-order is placed unless otherwise stated during checkout.

By completing a pre-order purchase, you authorize PrismPulls to process payment for the reserved product.

4. Release Dates and Shipping

Release dates provided for pre-order products are estimates and may change due to updates from manufacturers, distributors, or shipping partners.

Once the product becomes available, we will begin processing and shipping pre-orders as quickly as possible.

You will receive a shipping confirmation email with tracking information when your order has been dispatched.

5. Orders Containing Pre-Order and In-Stock Items

If your order contains both in-stock items and pre-order items, PrismPulls may:

Hold the entire order until all items are available, or
Ship available items separately when possible.

Additional shipping charges will not be applied unless agreed upon with the customer.

6. Pre-Order Cancellations

Cancellation requests for pre-orders may be accepted before the product enters the fulfillment process.

Once a pre-order item has been prepared for shipment or shipped, cancellation requests may no longer be accepted.

To request cancellation, please contact:

Email: contact@PrismPulls.shop

7. Pre-Order Refunds

If a pre-order is canceled and approved for a refund:

Refunds will be issued to the original payment method.
Processing times depend on your payment provider.
Refund completion times may vary.

If PrismPulls cannot fulfill a pre-order due to circumstances beyond our control, customers will be notified and provided with an appropriate solution.

8. Product Information

Product images, descriptions, release dates, and specifications are provided based on available manufacturer information.

Actual products may vary slightly due to:

Packaging updates
Regional differences
Manufacturer changes
Final production adjustments

9. Limited Availability Products

Some Pokémon releases are produced in limited quantities.

Pre-order quantities may be limited, and PrismPulls reserves the right to limit the number of units purchased per customer to ensure fair availability.

10. Damaged Pre-Order Items

If your pre-order arrives damaged, please contact us within 7 days of delivery with:

Order number
Photos of the product and packaging
Description of the damage

We will review your request and work toward an appropriate solution.

11. Collectible Product Disclaimer

Pre-ordering Pokémon products does not guarantee:

Specific card pulls
Future market value
Investment returns
Price increases after release

Collectible purchases are made for personal enjoyment, collecting, and gameplay purposes.

12. Contact Us

If you have questions about a pre-order, please contact us:

PrismPulls