Shipping policy

Shipping Policy

Last Updated: August 1, 2026

Thank you for shopping with PrismPulls. We are committed to processing and delivering your orders as quickly and safely as possible. Please read our Shipping Policy to understand how we handle order processing, shipping, and delivery.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, product launches, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Destinations

PrismPulls proudly ships to many locations worldwide. Shipping availability may vary depending on local regulations and carrier service.

If we are unable to ship to your location, you will be notified promptly and receive a full refund if payment has already been processed.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

  • United Kingdom: 3–6 business days

  • Canada: 7–15 business days

  • Australia: 5–12 business days

  • United States: 5–10 business days

  • Europe: 7–15 business days

  • International Orders: 10–20 business days

These delivery estimates are provided as guidelines and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on:

  • Delivery destination

  • Shipping method selected

  • Package weight and dimensions

  • Order value

Any applicable shipping charges will be clearly displayed before your purchase is completed.

Tracking Your Order

When available, tracking information will be emailed once your order has been dispatched.

Please allow up to 48 hours for tracking updates to appear after shipment.

Delays

Although we work with reliable shipping carriers, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Natural disasters or other unforeseen events

PrismPulls is not responsible for delays caused by shipping carriers or customs authorities.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address is provided:

  • Processing or delivery may be delayed.

  • Additional shipping charges may apply for reshipment.

  • Orders returned due to an incorrect or incomplete address may require payment of new shipping fees before being resent.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

  1. Contact us as soon as possible.

  2. Include your order number.

  3. Provide photographs of any damaged packaging or products (if applicable).

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund where appropriate.

Split Shipments

Orders containing multiple items may be shipped separately depending on product availability or warehouse logistics. If this occurs, you will receive separate tracking information for each shipment, where available.

Pre-Orders

Products purchased as pre-orders will ship once they become available. If your order contains both pre-order and in-stock items, we may ship them together or separately at our discretion.

Please refer to our Pre-Order Policy for additional information.

Delivery Confirmation

Orders marked as delivered by the shipping carrier are considered successfully delivered. If you believe your package has been misdelivered, please contact both the shipping carrier and our customer support team promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

PrismPulls

Email: contact@PrismPulls.shop

Phone: +1 (479) 345-1674

Address:
37 Ranworth Road
APPLECROSS NORTH WA 6153