Contact information
At PrismPulls, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, our support team is here to help.
How to Reach Us
Customer Support Email
contact@PrismPulls.shop
Phone
+1 (479) 345-1674
Mailing Address
PrismPulls
37 Ranworth Road
APPLECROSS NORTH WA 6153
Customer Service Hours
Our customer support team is available during the following hours:
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Sunday & Public Holidays: Closed
All times are based on our local business hours.
Email Support
For the fastest assistance, please contact us by email. We aim to respond to all inquiries within 24–48 business hours.
When contacting us about an order, please include:
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Your full name
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Order number
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Email address used for the purchase
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A brief description of your question or issue
Providing this information helps us resolve your request more quickly.
Order Assistance
We're happy to assist with:
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Order status and tracking
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Shipping questions
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Product availability
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Returns and refunds
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Damaged or incorrect items
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Pre-order inquiries
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General product questions
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Payment-related concerns
Business Inquiries
For partnership, wholesale, media, or other business-related inquiries, please email:
Please include the nature of your inquiry in the subject line so we can direct it to the appropriate team.
Our Commitment
At PrismPulls, we value every customer and strive to provide friendly, professional, and timely support. We appreciate your trust and look forward to helping you with your Pokémon trading card needs.
Thank you for choosing PrismPulls!